There are several reasons why you may have been declined. For example:
- You are a minor.
- You are not a resident of Switzerland or the Principality of Liechtenstein.
- POWERPAY cannot verify the address you have provided.
- Your currently available POWERPAY account limit is insufficient.
- Your POWERPAY account is in arrears.
If you would like information on why you have been declined, please fill out this
online form. Processing takes two days. For data protection reasons,
we cannot provide information by phone.